1300 227 929
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Frequently Asked Questions

Dedicated to making your transport experience straightforward.

If your question is not here, please contact us

If you don’t see the answer to your question here, get in touch with the helpful Carways staff to answer all your queries.
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Is Carways a broker or do you have your own trucks?

We are a proudly owned family business servicing the car carrying industry for over 50 years. That means we own our own trucks. When you book with us, we guarantee your vehicle will be transported by one of our trucks, featuring the reputable Carways name.

Is my vehicle covered by Insurance?

No, Carways does not offer motor vehicle insurance. But if Carways are found to be negligent in damaging your vehicle, we do have an internal claims process. We recommend having your own vehicle insurance to cover transit.

Can I leave personal items in the vehicle?

Carways is not responsible for any personal items left in the vehicle whilst in transit. Any items left are the owners’ responsibility. If you do leave personal items, we ask that they be secured and not weigh down the vehicle in transit. Please note: all vehicles heading to WA must be completely empty for quarantine purposes.

Do you transport non running or accident damaged vehicles?

Carways does not offer transport for non drivable vehicles.

 

Do you transport trailers, motorcycles, caravans or boats?

No, we do not provide transport for trailers, motorcycles, caravans or boats.

Do I need to remove all external accessories?

Yes, a vehicle inspection report will need to be signed and the keys must be handed over to our driver. If this is not possible get in touch with our helpful staff to discuss other options.

Is it a requirement for someone to be present at the time of pickup and delivery of the car?

Yes, a vehicle inspection report will need to be signed and the keys must be handed over to our driver. If this is not possible, get in touch with our helpful staff to discuss other options. Call 1300 227 929 for more information. 

How long will it take to transport my vehicle?

Delivery times vary – to find out estimated delivery times call us on 1300 227 929

What payment methods do you accept?

We accept Visa, MasterCard and Direct Deposit. Unfortunately, we're unable to accept cash payments at our depot locations. All private bookings must be prepaid before we're able to accept your vehicle.

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